Ingersoll Rand Customer Center - Chicago - Elmhurst, Illinois

Wes Dorszewski

Horrible Experience with Ingersoll Rand - Avoid at All Costs

I recently had a terrible experience with Ingersoll Rand, and I feel compelled to share my story to warn others. If you're considering purchasing their products, don't.

First off, the compressor we bought is incredibly loud and outrageously expensive for what it delivers. We started having issues almost immediately, and the nightmare really began when we tried to get help.

The local service, Jamie, was completely unhelpful. When we contacted the corporate office, hoping for better assistance, we were connected to a coordinator named Katy, who actually hung up on us! This level of disrespect is simply unacceptable.

The worst part is, once we purchased the compressor, the salesman who was so eager to make the sale suddenly became unreachable. We tried multiple times to get in touch as the problems started piling up, but he never returned our calls.

Even though our compressor is still under warranty, Ingersoll Rand refused to send a technician until we provided a credit card. This practice is both shady and infuriating, especially when the product is clearly faulty.

Overall, the customer service at Ingersoll Rand is rude, unprofessional, and downright unpleasant to deal with. They do not stand behind their products, and they certainly don't care about their customers once they've made the sale. I highly recommend avoiding Ingersoll Rand if you value your time, money, and sanity.

John Gio

Horrible company. Bought a Commercial air compressor to run pneumatic van boxes. This unit this is so loud, sale guy said new compressor would be a lot quieter than are old one. He lied! The unit leaks oil, today marks 1 year since it was installed. I've called to have a tech come out to fix leaks and before they send out they want a credit card #
Terrible customer service!! I do not recommend using this company.
Stay away from this model# unit.

Victoria Ellis

Poor service. Bad product. Purchased an IR CBV600647 compressor in Nov 2018. Installed it on 12/14/18. Ran for about 4 days when the pressure relief valve failed. IR sent a new one. We installed it and within 3 weeks it started having the same issue. This time they said they would need to send out a tech out but could not get anyone out for 2 weeks. No problem because the unit was still running. 3 days later the pump stopped producing pressure and was running hot. Over 400 degrees. Fast forward to the tech arriving, he disassembles the pump and found several valve reeds broken. Shrapnel scoring the cylinder walls. The pump had consumed 3 qts of oil in less than 30 hours. The tech said the would replace the valve plates but not the pump even though the cylinders were scored and that would take a week or so to get back out. After numerous calls to IR Corporate they agreed to replace the pump. IR sent a new pump direct and we installed it due to the fact that it would take a week or so to get anyone out. Finally, less than 3 weeks later one of the copper cooling lines snapped at a joint. IR Elmhurst told us they could not get any one out for a week. I explained, again, all the problems we have had with this compressor and it fell on def ears. I told them I will make a temporary repair and to get a technician out ASAP. That was on March 20. Today is April 4 and they still have not called or sent a technician out to replace the cooling line. POOR CUSTOMER SERVICE TO SAY THE LEAST.

Jeffrey Bartels

corporate account and still horrible response. no call back to messages, sometimes no answers to phone calls, days and days to respond to emails.

Krys

Rude staff.very expensive product telling me I got a good deal on a compressor when other stores sell it 300 bucks cheaper .

Chad Jacks

They could not help me with my needs but did point me in the right direction.

D R

Prompt and courteous service.

DRB Group Inc

Customer service ?