Rand Auto Techs - Arlington Heights, Illinois

Jeff Thune

My first visit dealing with Nichole was very positive, however subsequent visits were bad experiences. Went in for a bearing replacement and was quoted double what another local shop quoted me. Third time I called and made what I thought was an appointment with "John." He asked some basic questions regarding my tire size which I gave. I said I would arrive in 10 minutes, which I did, and was told they would get me in right away. Caution, John was not honest as I stood around waiting for 40 minutes until I finally asked for my keys and promptly left. "John" had a stand offish attitude, spoke to me in a condescending manner, tried to tell me I didn't know my tire size, total lie, and was not honest. I would strongly urge you to go elsewhere or only use this shop if Nichole is there. I will never deal with "John" or give my business to Car-x as a result of this poor treatment. I see why the parking lot is empty most days when I drive by.

Greg Bentz

Kevin is a pleasure to deal with and attentive to details and Mike the mechanic is one of the best around- I don't trust many people to work on my vehicles as the end result is less than acceptable from other shops. Mike does it right and makes sure you are completely satisfied with the repair being performed from oil changes to timing belt/chains to alignments- Mike is the man!

Post visit on 7/13/21: Again Kevin and Mike were awesome! Always a pleasure to deal with and very thorough!

Thanks again guys!

I highly rate this Car-X location!

Mark Sokolowski

Updating my review, once again I went to my dealer and had a heart attack as they provided me a laundry list of scheduled maintenance while I went in for an oil change. I declined it all as the total would've equaled a mortgage payment. So I headed back to Car-X. New manager Jason pointed out that a lot of the items the dealer recommended to do had already been done at my last visit at Car-X! Then he told me details about the new brake/rotor warranty -- which I took -- and then gave me a discount on other service, that was already cheaper than what my dealer wanted to charge. Car-X is my place for car repairs.

OLD REVIEW
This is my go-to garage for repairs. Nicole, the manager, and the mechanics, provide wonderful customer service. They always provide me with their honest assessment of the issue and take care of it. They've even told me, no, you don't need to replace that at this time when they could've padded the bill. They always do a great job and I feel my car is running the way it should and is safe.

Brady Goetz

Great experience here. Have old Mercedes which needed new pumps for coolant system. Was quoted high prices at other mechanics, but prices was awesome at Car X. I worked with Nicole W., and the team did a quick troubleshoot and found out what was needed for my old car. People were beyond kind and helpful, also provided snacks and coffee while I waited. Now I have a trusted place for my cars. Thank you!!

Jacqueline Daniels

I brought my car in today to get the brakes looked at and the staff was amazing! They were very clear about what condition my car's parts were in and thorough in making various recommendations on what repairs were immediately necessary vs things that could be repaired later. They were courteous and quick and the waiting area was very tidy! I'll be a return customer for sure!

Abdullah Dawood

I always take my BMW here. Very quick as well as quality work. Reasonable prices and the services is outstanding. Kevin is a great guy,he always looks out for his customers and makes sure the work is done the right way. Recommended.

liljana martin

The manager Kevin very pleasant very helpful he goes above and beyond to help you. The mechanic Mike worked on my car is one of the best mechanics the shop has he was my mechanic when I used to go up north on Milwaukee at the other car-x I am so happy he moved to Arlington heights it's closer to my house. Great place to go and get your job done on your car.

Armin

The only place that I trust taking my car to get service done where I know I can sit down with the mechanics and Brian Born and really make sure I evaluate all of my options in terms of service and repairs. Brian is one the most professional and polite employees I’ve encountered at any Automotive Service/Repair shop. He really took the time to explain what was wrong with my alternator and explained the issue I had by going in depth with what the parts do and why it needed to get swapped. I know that I can come in and get reliable, honest, and professional service, I thank this Car X and it’s employees for all the services and hard work they put into every car that rolls through those doors.